SAN FRANCISCO (REUTERS) – Supply chain woes cost Apple US$6 billion (S$8 billion) in sales during the company’s fiscal fourth quarter, which missed Wall Street expectations, and chief executive Tim Cook said that the impact will be even worse during the current holiday sales quarter.

Mr Cook told Reuters on Thursday (Oct 28) the quarter ended Sept 25 had “larger-than-expected supply constraints” as well as pandemic-related manufacturing disruptions in South-east Asia.

While Apple had seen significant improvement by late October in those South-east Asian facilities, the chip shortage has persisted and is now affecting “most of our products”, he said.

“We’re doing everything we can do to get more (chips) and also everything we can do operationally to make sure we’re moving just as fast as possible,” he said.

Mr Cook said the company expects year-over-growth for its quarter ending in December. Analysts expect growth of 7.4 per cent to US$119.7 billion.

“We’re projecting very solid demand growth year over year. But we are also predicting that we’re going to be short of demand by larger than US$6 billion,” he said.

Apple shares, which had risen nearly 15 per cent this year, fell 3.4 per cent in extended trading on Thursday. The dip could make Microsoft the world’s most valuable company, after a run-up in Microsoft shares on the strength of its cloud computing business.

Apple’s results were mixed in a fiscal fourth quarter seen as a lull before the high-sales holiday end of year.

It said revenues and profits for the fiscal fourth quarter were US$83.4 billion and US$1.24 per share, compared with analyst estimates of US$84.8 billion and US$1.24 per share, according to Institutional Brokers’ Estimate System data from Refinitiv.

The results were a rocky end to a fiscal year of above-expectations sales led by Apple’s iPhone 12 models and strong sales of Mac computers and iPads for working and learning from home during the Covid-19 pandemic.

Apple told investors in July that chip constraints would start to hit its iPhone and iPad lineups for the first time in the fourth quarter.

It posted the results shortly after retailer Amazon.com forecast holiday-quarter sales well below Wall Street expectations, citing labour supply shortages and global supply chain issues in part.

Apple has “managed to navigate the problems fairly well, but hasn’t escaped unscathed and an extended duration of these problems will spell trouble, especially because the market is unforgiving when it comes to Apple’s performance,” said Hargreaves Lansdown equity analyst Sophie Lund-Yates.

Apple missed expectations in two key categories.

It said fourth-quarter iPhone sales were US$38.9 billion, short of estimates of US$41.5 billion, according to Refinitiv data.

Mr Cook said that chips made with older technology remain the key supply constraint. He said that Apple remains unsure whether the shortages will ease after the holiday shopping season.

“It’s very difficult to call,” he told Reuters.

The company’s accessories segment, which contains fast-growing categories like its AirPods wireless earbuds, came in at US$8.8 billion, half a billion dollars lower than analyst expectations of US$9.3 billion, according to Refinitiv data.

Other segments fared better. Sales of iPads and Macs were US$8.3 billion and US$9.2 billion respectively, compared with analyst estimates of US$7.2 billion and US$9.2 billion, according to Refinitiv data.

The company’s services segment – which contains its App Store business – had sales of US$18.3 billion in revenue, up 26 per cent, compared with analyst expectations of US$17.6 billion. Mr Cook told Reuters that Apple now has 745 million paid subscribers to its platform, up from the 700 million it disclosed a quarter ago.

“Services were strong, and it shows the beauty and durability of software and services, as there are better margins and no supply issues, since software doesn’t arrive on a container ship,” said Mr Hal Eddins, chief economist at Apple shareholder Capital Investment Companies.

Another bright spot in the company’s results was its sales in China, which were up 83 per cent to US$14.6 billion.